Welcome to Xora Support. Have any questions? We’re here to help! Our knowledge base and FAQs below should have most of the answers you need, but, feel free to reach out to us anytime.
For deliveries within Klang Valley, your item will be delivered to your doorstep using LALAMOVE.
Deliveries to the rest of West Malaysia will be handled and delivered by SKYNET.
For deliveries to East Malaysia, you can track the status of your delivery by contacting our customer support team.
The mattress weighs around 25 to 40 KG depending on the size. If you think you’ll struggle with carrying it, we recommend inviting someone over to help.
We accept the following payment options:
Credit cards including Visa and Mastercard
0% interest instalments (Coming Soon!)
We offer a 123-night trial period. If you’re not sold by night 123, you can return your product, even if you’ve used it. You will be given a full refund.
The return pick up is free in West Malaysia. For East Malaysia, you will need to ship the product back to our nearest return warehouse (Selangor).
Please do keep the inner plastic packaging, as you will need it in case of a return to make sure the returned mattress is not damaged during transit.
We made it our mission to help Malaysians sleep better and we understand it takes time to feel the difference that Xora can make. With our risk-free trial and return policy, you can test out a brand new Xora mattress in the comfort of your own home, pressure-free.
Good things take time, and we understand that your body will need some time to adjust to a new mattress. From the day the mattress arrives at your door, you have up to 123 days to play, sleep and dream on the Xora mattress. Take your time to note down how your sleep improves along the way and decide if Xora is the one for you.
Within the trial, if you don’t absolutely love the Xora mattress, you can ship it back for a full refund. In West Malaysia, we will even arrange your return pick up for free!
Once you have received your new Xora, setting it up is quick and easy – just follow these steps:
The Single Xora Mattress weighs 25 KG.
The Super Single Xora Mattress weighs 30 KG
The Queen Xora Mattress weighs 35 KG.
The King Xora Mattress weighs 40 KG.
The limited pillow Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this Warranty. The Defects include:
1. Severe softening or deterioration of the pillow core, not associated with the Xora Pillow Warranty exclusions stated below
2. Any other physical flaw or manufacturing defect in the material or workmanship of the product, when used normally for its intended purposes
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